Terms and Conditions
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Policies and Informations
– Herdade do Amarelo Natura & Spa has at your disposal 2 payment methods: credit card and bank transfer
– The deposit to guarantee your stay, varies according to how in advance you are making the reservation:
a) For reservations made more than 30 days from the check-in date, a 50% deposit will be charged, and the remaining 50% charged 30 days before the arrival date. Example: For a €400 reservation made on the 1st of May for check-in on the 1st of August, €200 will be charged at the time of booking and the remaining €200 on the 1st of July. If Herdade do Amarelo can not charge the remaining 50%, the reservation will be canceled, with no refund.
b) For reservations less than 30 days from the check-in date, a 100% deposit will be charged. Ex: For a €400 reservation made on the 1st of May, for check-in on the 20th of May, €400 will be charged at the time of booking.
– You can cancel your reservation without any penalty up to 30 days from the check-in date, obtaining the refund of your deposit. If you wish to cancel your reservation less than 30 days from the check-in date, you will not be entitled to a refund.
– If you choose the bank transfer method, and your stay is in the next 30 days, your reservation is only considered confirmed with the immediate sending of the bank transfer proof to [email protected] Otherwise, Herdade do Amarelo can cancel the reservation.
In both cases, you can cancel your reservation for free, without any penalty, up to 30 days before the date of your stay, and will be refunded in the total amount of your deposit.
– The check-in is between 04:00pm and 10:00pm and you should inform Herdade do Amarelo Natura & Spa earlier about your arrival time. And the check-out is until 12:00pm. (We request the presence of all reservation elements upon check-in)
– Herdade do Amarelo Natura & Spa may at any time change the existing rate price, except on reservations or pre-reservations already made.
– Herdade do Amarelo Natura & Spa may at any time cancel or suspend any package or promotion on its website, except on reservations or pre-reservations already made.
– The Panoramic, Classic and Superior Suites can not accommodate children, nor extra beds or baby cribs. The Master Suites allow 2 children and do not allow extra beds nor cribs. The King Superior Suite allows 1 child and does not allow extra beds nor cribs. In the Deluxe Suite a baby crib or an extra bed can be requested – children under 2 years pay 40,00€/night and older than 2 years old pay 70,00€/night. Please note that the value is per extra person regardless of whether or not extra bed or crib is requested.
– The Master Suites are limited, at their normal rate, to a 2 adults and 2 children occupancy. Herdade do Amarelo Natura & Spa reserves the right to cancel any reservation that does not comply with this condition (eg 3 or 4 adults).
– The King Superior Suite is limited, at its normal rate, to a 2 adults and 1 child occupancy. Herdade do Amarelo Natura & Spa reserves the right to cancel any reservation that does not comply with this condition (eg 3 adults).
– The Classic Suites are around 300 meters away from the main building and are not advised for disabled people.
– The Romantic Packages are limited to 2 adults. Herdade do Amarelo Natura & Spa reserves the right to cancel any reservation that does not comply with this condition.
– The wi-fi is free and is available in the suites and common areas.
– The parking is public, outside and free.
– Breakfast is served in the breakfast room between every morning.
– Pets are not allowed.
– Check-in and Check-out
Herdade do Amarelo has defined check-in and check-out times.
Check-in time is from 16:00
Check-out time is until 12:00
(We request the presence of all the reservation elements during check-in)
– Firewood for fireplaces is only available in the suites during the winter period.
– For filming and recording purposes, or any large group of guests, it will be necessary to book all 12 Herdade do Amarelo suites.
– Alterations or refunds are not allowed for any reservations resulting from the application of a credit.
– If the reservation is cancelled or modified until 30 days prior to the arrival date, the deposit already paid is returned, not being charged any penalty.
– In case of cancellation after that date, the amount advanced is non-refundable.
– Confirmed reservations do not allow modifications, less than 30 days from the check-in date.
– Reservations made less than 30 days prior to arrival do not allow modifications or cancellations with refund.
– In case of cancellation / refund and consequent transfer of a deposit already made, a €25 fee may be charged due to administrative charges.
– The deposit refund can be processed within 10 days after the cancellation date.